Contact
Three mailboxes, three jobs.
Route your message correctly and it gets answered faster. For swap problems, start with your private status link — it usually answers before we can.
support@tadswap.com
Swap help — include your tracking ID and status link
privacy@tadswap.com
Data requests under the Privacy Policy
legal@tadswap.com
Legal, compliance, and impersonation reports
Before you write
Tracking a swap? Open the status tracker first — it shows the latest verified state instantly. The support page lists exactly what to include in a report.
How to know it's really us
We never DM first, never ask for seed phrases or card numbers, and deposit addresses never arrive by email. Anything else is impersonation — report it to legal@tadswap.com.