Get exchange support

Open your private status link first. It shows the latest verified state and, for active provider routes, refreshes provider or on-chain status when available.

Open the status tracker

Include your Tadswap tracking ID, selected pair, deposit asset, payout address, approximate send time, and any visible provider transaction ID. Never share seed phrases or private keys.

Email support@tadswap.com. For provider-specific payment disputes, we may ask you to contact the executing exchange partner with your provider transaction ID.